2018 Ad Hoc. Pricing
Business Hours: (8am-5pm Monday to Friday excl. Public Holidays)
MFP Client Rates
Business Hours
On-site Support - $125 an hour + travel fee of $25
Remote Support - $100 an hour
Telephone Support - $25 per 15min
Weekend/Non-Business Hours
On-site Support - $170 an hour + travel fee of $25
Remote Support - $150 an hour
Telephone Support - $37.5 per 15 minutes
Customer Rates
Business Hours
On-site Support - $150 an hour + travel fee of $25
Remote Support - $125 an hour
Telephone Support - $37.50 per 15 minutes
Weekend/Non-Business Hours
On-site Support - $225 an hour
Remote Support - $200 an hour
Telephone Support - $50 per 15 minutes
All rates are GST inclusive.
Additional Terms & Conditions
i. Payment is due 14 days from date of invoice.
ii. Overdue payments will incur a $30 administration fee every 14 days from due date.
iii. A 20% increase will be be applied to any hours billable that include work performed on computer systems and/or computer software that is older than five years.
iv. Calls to telephone support will be charged per 15 minute interval, at a minimum of one interval per call.v. A 50% deposit is required on hardware purchase orders over $500 before the order can be processed.